Privacy Policy

Last updated: March 2026

Introduction

This Privacy Policy describes how Car Key Company UK ("CKC UK", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website at ckcuk.com (the "Site"), use our services, or communicate with us (collectively, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you have any questions or concerns, please contact us at trade@ckcuk.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, for operational, legal, or regulatory reasons. Any revisions will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.

How We Collect and Use Your Personal Information

We collect personal information through multiple channels depending on how you interact with us. This information is used to provide our Services, communicate with you, comply with legal obligations, enforce our terms of service, and protect the rights and safety of CKC UK and others.

Information You Provide Directly

• Contact details — name, business name, address, phone number, and email address
• Trade account information — business type, approximate monthly job volume, and business address submitted through our trade account application form
• Job submission details — vehicle make, model, year, job type, and any supporting information provided when submitting work
• Communications — any information you provide when contacting us by phone, email, or through forms on our Site

Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and usage, including:

• IP address and approximate location
• Browser type and version
• Operating system
• Pages visited, time spent, and referring URLs
• Device identifiers

This information is collected using cookies and similar tracking technologies. See the "Cookies" section below for more detail.

Information from Third Parties

We may receive information from third-party service providers, including form processing services (such as Jotform), analytics providers (such as Google Analytics), and payment processors where applicable.

How We Use Your Information

We use the personal information we collect to:

• Process trade account applications and manage your account
• Provide car key replacement, programming, and repair services
• Communicate with you about jobs, quotes, and account matters
• Send trade pricing updates and service information (where you have opted in)
• Improve our Site and Services
• Comply with legal and regulatory obligations
• Detect and prevent fraud or misuse

Marketing and Communications

We may use your contact information to send you promotional communications about our services, trade pricing, and industry updates. You can opt out of marketing communications at any time by contacting us at trade@ckcuk.com or using the unsubscribe mechanism in any marketing email.

We will not share your personal information with third parties for their own marketing purposes.

Cookies

Our Site uses cookies and similar technologies to enable core functionality, analyse usage patterns, and remember your preferences. Most web browsers accept cookies by default; you can adjust your browser settings to block or delete cookies, though this may affect Site functionality.

We use the following types of cookies:

• Essential cookies — required for the Site to function properly
• Analytics cookies — help us understand how visitors use the Site (e.g. Google Analytics)
• Functional cookies — remember your preferences and settings

How We Share Your Information

We may share your personal information with:

• Service providers — third parties who help us operate our business, including form processors (Jotform), hosting providers (Vercel), and analytics services (Google)
• Professional advisers — accountants, auditors, and legal counsel where necessary
• Law enforcement or regulators — where required by law, regulation, or legal process

We do not sell your personal information to third parties.

Third-Party Websites and Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of any third-party sites. We encourage you to review the privacy policies of any external sites you visit.

Children's Data

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations. Trade account information is retained for the duration of the account relationship and for a reasonable period thereafter.

Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access — request a copy of the personal information we hold about you
• Rectification — request correction of inaccurate or incomplete information
• Erasure — request deletion of your personal information in certain circumstances
• Restriction — request that we restrict the processing of your information
• Portability — request a copy of your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests or for marketing purposes
• Withdraw consent — where processing is based on consent, withdraw that consent at any time

To exercise any of these rights, please contact us at trade@ckcuk.com. We may need to verify your identity before processing your request.

Complaints

If you are unsatisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office
Website: ico.org.uk
Telephone: 0303 123 1113

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Car Key Company UK
Email: trade@ckcuk.com
Phone: 0800 000 0000
Address: